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International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

While the majority of consumers choose to reach out to companies via multiple mediums , many have reported wanting to avoid going through structured IVR systems – so it’s no surprise that communication quality within a contact centre has become more important than ever before. Procedural and Technological Tips for International Call Centres.

Contact Center 226
Contact Center Mystery Shopping Customer Satisfaction AI 226
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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