Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Lauren Stafford is a Digital Publishing Specialist at Discover CRM. Call centers can forget about the importance of implementing a system that integrates well with their current CRM solution.

Contact Center 210

Contact Center CRM Technology Technology 210

PeopleMetrics

JANUARY 25, 2018

In the context of higher education institutions, the federal government often shares data with institutions for research purposes, execution of grant requirements, or in order to carry out the everyday work of various federal agencies. But there is good news for many higher education institutions.

Education 79

Education Compliance Government CRM 79

Zendesk

JANUARY 18, 2024

A successful malware attack could compromise the security of customer data. Follow these best practices to prioritize the security and privacy of important customer data. Educate employees on data privacy As the saying goes, “A chain is only as strong as its weakest link.” Department of Education.

CX 52

CX Education Government Compliance 52

ECXO

JULY 26, 2023

Ensure that the solution integrates seamlessly with your existing technology stack, including CRM, marketing automation, and data analytics tools. Data security and compliance should be prioritised to protect sensitive customer information. In 2024 we are launching our education program. Find out more here.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. She is also the Founder of H.E.E.L.P. Foundation.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132