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A Complete Guide to Omnichannel Customer Service

Comm100

This provides agents with a wealth of information that empowers them to provide more helpful and accurate support to every customer. This sharing of information is made more important with the understanding that 65% of customers expect all representatives in an organization to have the same information about them. SOC 2 Type II.

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5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business

Hodusoft

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.