Experience Investigators

MAY 11, 2021

When leaders say this, what they really mean is, “We’re just getting started with customer experience management.” ” What is Customer Experience Management? CXM is what happens inside the organization in order to deliver an intentional customer experience.

Customer Experience Management 105

Customer Experience Management CXM CX Customer Experience 105

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 13, 2021

Unified publishing capabilities: The ability to publish content seamlessly across the channels that matter most to customers and adjusted for local preferences. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. Zig Ziglar.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Share insights internally and externally to fuel collaboration and innovation across your enterprise. Fewer silos and dead ends. More collaboration and communication.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

AUGUST 22, 2023

63 moons mapped out the customer journey so it could guide people through inherent pain points. Plus, the company regularly improves its tools so customers are always on the cutting edge while also ensuring compliance with industry regulations. Success requires constant attention and innovation.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. It’s important for motivation.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37