Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Lumoa can integrate data regardless of the source and offers a high level of flexibility.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 13, 2021

Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Connect with customers personally and authentically. Zig Ziglar. Enable your teams.

Social Media 101

Social Media CXM Social Listening Compliance 101