Compliance Customer Relationship Management Predictive Analytics Sentiment Analysis 
DMG Consulting
APRIL 14, 2023
Companies should use interaction analytics to identify and fix avoidable mistakes, improve operations, increase revenue, measure and assess the effectiveness of marketing programs, identify new product ideas, and evaluate the performance of the back office, just for starters.
Experience Investigators
FEBRUARY 20, 2024
Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.
Expert insights. Personalized for you.
48 
Let's personalize your content