TeamSupport

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. TeamSupport is here to help our customers stay ahead of the curve.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

DMG Consulting

APRIL 14, 2023

Today’s feature-rich IA solutions deliver benefits that go far beyond identifying the reasons customers reach out to an organization. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . The tool offers real-time customized dashboards to take quick actions and make improvements. Best features . It can be accessed from any device like mobile or PC.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98