Customer Relationship Management Predictive Analytics Sentiment Analysis VOC 
DMG Consulting
APRIL 14, 2023
Today’s feature-rich IA solutions deliver benefits that go far beyond identifying the reasons customers reach out to an organization. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.
Experience Investigators
FEBRUARY 20, 2024
Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. but we are the ones leading how to listen to customers. AI can be a worthy partner.
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