TeamSupport

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. TeamSupport is here to help our customers stay ahead of the curve.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

DMG Consulting

APRIL 14, 2023

The benefits of IA solutions will increase as they are applied to the growing number of departments that impact the customer journey. Today’s feature-rich IA solutions deliver benefits that go far beyond identifying the reasons customers reach out to an organization.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98