DMG Consulting

AUGUST 10, 2023

Real-time guidance and NBA tools give agents the insights they need to elevate each customer interaction from an information-gathering and delivery exercise to a problem-solving and relationship-building session.

Artificial Intelligence 48

Artificial Intelligence Predictive Analytics Compliance AI 48

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. One example of technology that can be leveraged in the contact center is artificial intelligence (AI).

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

DMG Consulting

APRIL 14, 2023

The benefits of IA solutions will increase as they are applied to the growing number of departments that impact the customer journey. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

DMG Consulting

MAY 2, 2021

Digitization should be very compelling for contact center and enterprise executives, as once customer inquiries are in a digital format (email, chat, SMS, messaging, social media, etc.), they become much easier to automate.

Contact Center 74

Contact Center Artificial Intelligence Predictive Analytics Machine Learning 74

DMG Consulting

JUNE 11, 2019

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. Real-time analytics frequently takes and acts upon the input from an NLU solution. Three Pillars of AI for Contact Centers. By Donna Fluss.

Contact Center 67

Contact Center AI Machine Learning Artificial Intelligence 67

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. The Attributes of Predictive Lead Scoring.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

SurveySensum

JANUARY 26, 2022

You can even give a customized experience for customers using machine learning and predictive analytics. A few examples are conversational chatbots, listing product recommendations depending on customer behavior data, personalized emails, and many more.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. AI might allow us to bring more voices into the overall Voice of the Customer, even if they’re not talking!

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98