Zendesk
APRIL 4, 2022
This is the reality for many customer experience (CX) teams. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. How privacy regulation is putting pressure on CX. When a CX team fields data subject privacy requests, they must: Log each incoming request.
Taylor Reach Group
AUGUST 29, 2017
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Enriching CX through continuous Improvement and Engaging Technology. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13.
Zendesk
JANUARY 18, 2024
Many customer experience (CX) leaders prioritize strong customer data privacy to provide a secure, positive CX and build customer trust. 83% of CX leaders say data protection and cybersecurity are top priorities in their customer service strategies. Source: Zendesk CX Trends Report 2024. Zendesk CX Trends Report 2024 2.
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