Contact Center CRM Legal ML 
DMG Consulting
JUNE 8, 2021
The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation. Broader Use Cases for IA.
Intercom, Inc.
MARCH 29, 2022
The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. It joins together phone contact centers and modern messaging. We hope Switch will make long call center phone queues a thing of the past.
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