Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Customer Relationship Management (CRM) Systems CRM systems are essential for gathering and organizing customer information at different points of contact.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Taylor Reach Group

NOVEMBER 9, 2018

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, or governmental regulations, financial reports, and legal documents. Experience with contact center reporting and Key Process Indicators (KPIs).

Outlook 80

Outlook Legal Social Media Contact Center 80

Lightico

NOVEMBER 16, 2022

Customers dealing with complicated or stressful loan modification processes are prone to repeat calls, straining contact centers and increasing overhead costs. eForms can be harnessed for call centers, websites, IVRs, Alexa, or an in-store POS device so customers can complete and sign forms instantly & independently.

Compliance 52

Compliance Legal Contact Center Omnichannel 52

Fonolo

FEBRUARY 2, 2023

Depending on your unique operational needs and gaps, you may use a different combination of technologies to automate your contact center. Let’s explore some of the benefits you can expect from an automated call center. And with the Great Resignation looming over the contact center world, you’ll need all the help you can get!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Zendesk

AUGUST 24, 2021

There might even be numerous people making purchasing decisions for one client company, which means B2Bs will likely have to jump through legal hoops or get permission from different stakeholders for contracts to be signed. Customer service agents would need to be equipped to juggle a multitude of relationships and priorities.

B2B 98

B2B Customer Service B2C Finance 98

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. 18) Use CJM, UX, DX, CRM, etc. as Means to an End.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

Zendesk

AUGUST 24, 2021

There might even be numerous people making purchasing decisions for one client company, which means B2Bs will likely have to jump through legal hoops or get permission from different stakeholders for contracts to be signed. Customer service agents would need to be equipped to juggle a multitude of relationships and priorities.

B2B 52

B2B Customer Service B2C Finance 52

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. 18) Use CJM, UX, DX, CRM, etc. Put a link (QR code, web page link, etc.)

CXM 90

CXM Non-Profits Close the Loop CX 90

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Many of their 6,000+ students have taken their existing businesses to the forefront of their industries or had multi-million dollar exits. One thing we asked all recruits was to talk us through how they would deal with…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers. Many of their 6,000+ students have taken their existing businesses to the forefront of their industries or had multi-million dollar exits. One thing we asked all recruits was to talk us through how they would deal with…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. It joins together phone contact centers and modern messaging. We hope Switch will make long call center phone queues a thing of the past.

Start-ups 118

Start-ups Innovation Sales NPS 118