Remove Contact Center Remove Customer-Centric Organization Remove Education Remove Tennessee
article thumbnail

The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Stage Two, The Fence.

CX 182
article thumbnail

The Three Stages to Developing a Customer-Centric Culture

CX Accelerator

While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Stage Two, The Fence.

CX 182