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8 Customer Service Networks You Need to Follow in 2019

Fonolo

MARCH 6, 2019

eight customer-focused organizations, acronyms and all, that you should be following this year and beyond.*. The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Read on to learn about (and bookmark!) CCNG does just that. Learn more about it here.

Customer Service 102
Customer Service Contact Center Education Non-Profits 102
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Customer-Centric Voice of the Customer

ClearAction

MARCH 20, 2020

This is especially powerful when you look at the patterns among voice-of-the-customer from various sources. A fabulous source of voice-of-the-customer is your contact center recordings of voice, chat and other interactions. This is pure VoC because it’s customer-initiated. ” Wow!

Voice of the Customer 62
Voice of the Customer VOC Contact Center Technology 62
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