Contact Center Customer Experience Legal VOE 
SurveySensum
MARCH 4, 2021
In the fifth episode ‘Chapter 5: Impact of CX on Business metrics’ of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience is joined by one of the most prominent CX thought leaders – Debbie Akwara. .
Execs In The Know
MAY 10, 2021
We can all probably agree that frontline contact center agents have one of the most challenging and most important roles in an organization. They are often the face of the company, shaping customer perception from even one interaction. This gives them valuable insights and ideas that do not always see the light of day.
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