Contact Center, Customer Relationship Management, Customer Service Sales and Omnichannel

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

DMG Consulting

SEPTEMBER 13, 2021

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Sep 3, 2021 Donna Fluss.

Contact Center

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience

Customer Experience CX E-commerce Social Media

Tech Customer Success

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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