Remove Contact Center Remove Customer Relationship Management Remove Outlook Remove Social Media
article thumbnail

Call Center Director Position in Phoenix

Taylor Reach Group

Bachelor’s degree from four-year college or university preferred; 5 years’ experience managing contact/call center. Ideal candidate will be proficient with social media, the internet in general and understand its power in today’s New Home sales business. Strong people management skills.

Outlook 80
article thumbnail

11 Customer Experience Trends that you must track in 2022

SurveySensum

Optimizing customer experience for mobile devices. Meeting customer expectations. Alteration in the operation of the contact center. Providing instant fulfillment for online customers. The switch from face-to-face customer conversations to an online forum. Alteration in the operation of the contact center.