Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. I’ve noticed some organizations have been slower to embrace it, while others are ahead of the game, deploying it at a much larger scale throughout the contact center.

Contact Center 97

Contact Center Innovation AI Technology 97

Fonolo

MARCH 6, 2019

The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Follow along as they provide webinars, events, and resources that will up your contact center game this year. Read on to learn about (and bookmark!) CCNG does just that. Comment below! What’s Inside: .

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. IQPC’s CX Exchange Telecoms. IPQC’s Executive Customer Contact Exchange.

CEM 48

CEM CX Contact Center Retail 48

Comm100

MARCH 16, 2022

However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. On the other hand, there is an immense opportunity to adopt new approaches and technologies to accelerate the change.” GOVERNMENTS ARE TAKING CX SERIOUSLY.

Government 82

Government Customer Service Compliance CX 82