Ameyo Callversations

MAY 17, 2021

With the pandemic extending longer than expected, it is time for the contact centers to re-look at their customer engagement strategy and invest in the right technology to ensure great results. How Remote Contact Center Software can benefit your Business? Contact centers are data sensitive.

E-commerce 98

E-commerce Contact Center Government Omnichannel 98

Fonolo

AUGUST 28, 2018

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Our favorite chart: Contact Center 2.0,

Contact Center 65

Contact Center E-commerce Omnichannel Hospitality 65

Hodusoft

FEBRUARY 22, 2022

HoduCC – Contact Center Software. Designed with an omnichannel approach to help enterprises build connections across every communication channel with customers and deliver delightful experiences. . HoduCC – Call Center Software. RELEVANCE OF CALL AND CONTACT CENTERS.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

MattsenKumar

JUNE 6, 2021

All customer service centers have reported a dramatic increase in call volumes. Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. In 2021, call centers stand at a unique juncture; from here, it is either all gloomy or all jovial.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Ameyo Callversations

JUNE 15, 2021

Industry verticals like healthcare, travel & hospitality, banking, government, and e-commerce are evaluating their CSAT score to find an answer to the question stated above. Automatically create support tickets with Omnichannel Ticketing whenever a customer reaches you through different chat channels.

Customer Satisfaction 52

Customer Satisfaction Invoicing E-commerce Omnichannel 52