Contact Center Healthcare Omnichannel Social Listening 
Lumoa
APRIL 28, 2024
Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.
Comm100
FEBRUARY 6, 2018
Company Seeks Omnichannel Customer Support Software. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. As a social media software, it excels in marketing.
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