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Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. What will be in impact on Call and Contact Centers? The most affected industries are expected to be retail and hospitality and Contact Centers. Impact on the Contact Center.

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How Ontario Minimum Wage Increases Will Impact Contact Centres

Taylor Reach Group

The most affected industries are expected to be retail and hospitality and Contact Centres. Dallas is the fastest growing city in the US and Texas is a “right to work” state. While some businesses will be affected minimally, let's discuss the industry verticals most affected – retail, food and beverage and hospitality.

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Jeff Toister on a guaranteed customer experience

Intercom

Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. I remember a very similar experience when I was 16 working in a retail department. A rocky start.