Ameyo Callversations

MAY 17, 2021

With the pandemic extending longer than expected, it is time for the contact centers to re-look at their customer engagement strategy and invest in the right technology to ensure great results. How Remote Contact Center Software can benefit your Business? Contact centers are data sensitive.

E-commerce 98

E-commerce Contact Center Government Omnichannel 98

Hodusoft

APRIL 17, 2024

Healthcare Medical practices, hospitals, and healthcare facilities can use auto attendants to route calls to different departments such as scheduling, billing, or patient services. Auto attendants can also provide callers with important information such as office hours, directions to the facility, and emergency contact details.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Fonolo

MAY 22, 2018

This month, we were fortunate to get an early copy of a new survey, by Ryan Strategic Advisory, that asked BPO contact centers about call-backs, and I’m happy to share some of that data with you here. For this report, he gathered the views of 352 enterprise executives, each with decision-making authority over contact centers.

E-commerce 59

E-commerce Contact Center Hospitality Hospitality 59

Fonolo

NOVEMBER 27, 2018

This hospitality company gives each employee up to $2000 (per guest!) Who should attend: VPs & Directors of Contact Centers. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

Customer Service 119

Customer Service Contact Center Engineering Hospitality 119

Fonolo

MARCH 19, 2019

Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. The Benefits of Improved Customer Service.

Technology 106

Technology Technology Customer Service Social Media 106

Fonolo

NOVEMBER 28, 2019

According to research from Aberdeena, 85% of businesses with contact centers are already using self-service capabilities to enable customers to help themselves. The company has been using Gladly’s software in its customer service centers for approximately three years. And Jetblue has been able to figure it out.

Customer Service 75

Customer Service Hospitality Hospitality Retail 75

Fonolo

NOVEMBER 27, 2018

This hospitality company gives each employee up to $2000 (per guest!) Who should attend: VPs & Directors of Contact Centers. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

Customer Service 57

Customer Service Contact Center Engineering Hospitality 57

Aquire

JANUARY 16, 2022

A bot can handle instant purchases for retail businesses, like tickets, clothing, etc. Skip to your industry if you want to: Banking Telecom Retail Insurance Ecommerce Healthcare Government HR. (We Chatbot use cases in retail. For example, companies like furniture retailer Dufresne have brought their showrooms online. .

Government 52

Government Healthcare Retail AI 52

Shep Hyken

SEPTEMBER 6, 2021

Wall Street Journal) Staff members at the George Eliot Hospital in the English town of Nuneaton are used to the sight of flowers being delivered to patients. Total Retail) We help customers deal with bug infestations: bed bugs, mites, fleas, lice, and they’re desperate, getting bitten up, not sleeping and generally miserable.

Customer Service 24

Customer Service Net Promoter Score Contact Center Retail 24

Taylor Reach Group

JUNE 5, 2017

The most affected industries are expected to be retail and hospitality and Contact Centres. While some businesses will be affected minimally, let's discuss the industry verticals most affected – retail, food and beverage and hospitality. This will be difficult for small businesses to absorb.

Hospitality 50

Hospitality Hospitality Retail Government 50

SurveySensum

JULY 14, 2020

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

1 to 1

JUNE 1, 2021

Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. Contact Center Automation = Good, Fast AND Valuable : Automation is a natural fit in the contact center and across the customer experience.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

Intercom

OCTOBER 21, 2021

Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. I remember a very similar experience when I was 16 working in a retail department. A rocky start.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Kate Nasser

MAY 4, 2019

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com.

Entertainment 67

Entertainment CX Sales Hospitality 67

Kate Nasser

OCTOBER 2, 2018

Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week! The post Customer Service Morale: 5 Key Leadership Steps | #CustServ #NCSW18 appeared first on KateNasser.com.

Customer Service 72

Customer Service Hospitality Hospitality Contact Center 72

Kate Nasser

NOVEMBER 25, 2017

Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. How & why fr Kate Nasser The People Skills Coach™. | | #Carnival #CX. The post Indulgent Customer Experience: Are You Ready to Frolic? | #CX appeared first on KateNasser.com.

CX 43

CX Customer Experience Hospitality Hospitality 43