Contact Center Innovation Michigan Technology 
Fonolo
FEBRUARY 26, 2019
The now famous study from Dr. Adam Grant found that call center employees at the University of Michigan who had the task of cold calling alumni to ask for money performed better when they got to meet scholarship recipients and speak to them first hand. How to Efficiently Manage Service Levels with the Right Technology.
Execs In The Know
OCTOBER 30, 2022
The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences. It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. But we’ll try!
Fonolo
APRIL 25, 2019
This positive customer service interaction resulted in a public recounting by this customer, who praised both the contact center representative and Singapore Airlines. How to Reduce Contact Center Costs AND Improve Customer Service. The cost-reducing impact of call-back technology. The 225: Mile Pizza Delivery.
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