Fonolo

FEBRUARY 26, 2019

The now famous study from Dr. Adam Grant found that call center employees at the University of Michigan who had the task of cold calling alumni to ask for money performed better when they got to meet scholarship recipients and speak to them first hand. Who should watch: VPs & Directors of Contact Centers.

Customer Service 77

Customer Service Contact Center Education Technology 77

Fonolo

APRIL 25, 2019

This positive customer service interaction resulted in a public recounting by this customer, who praised both the contact center representative and Singapore Airlines. How to Reduce Contact Center Costs AND Improve Customer Service. Who should watch: VPs & Directors of Contact Centers.

Customer Service 104

Customer Service Contact Center Education Customer Retention 104

Execs In The Know

OCTOBER 30, 2022

The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Customer Shop Talk Highlights.

Innovation 52

Innovation Artificial Intelligence AI CX 52