Fonolo

FEBRUARY 26, 2019

The now famous study from Dr. Adam Grant found that call center employees at the University of Michigan who had the task of cold calling alumni to ask for money performed better when they got to meet scholarship recipients and speak to them first hand. Who should watch: VPs & Directors of Contact Centers.

Customer Service 77

Customer Service Contact Center Education Technology 77

Fonolo

APRIL 25, 2019

This positive customer service interaction resulted in a public recounting by this customer, who praised both the contact center representative and Singapore Airlines. How to Reduce Contact Center Costs AND Improve Customer Service. Who should watch: VPs & Directors of Contact Centers.

Customer Service 104

Customer Service Contact Center Education Customer Retention 104

Customer Service Life

DECEMBER 27, 2018

Education: BFA, Eastern Michigan University. Inbound Marketing Certified, HubSpot. Artwork: [link]. What is AvoCAREdo? In order to take the best care of others, you must first take the best care of yourself.

Education 95

Education Sales Customer Service Contact Center 95

Execs In The Know

OCTOBER 30, 2022

Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. If we had, we wouldn’t have launched this tech because no one else was doing it at the time in Michigan.”. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement?

Innovation 52

Innovation Artificial Intelligence AI CX 52

Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

NOVEMBER 13, 2022

Working in customer support can be challenging, and 87% of contact center agents report high or very high levels stress levels. To deliver on these expectations, Lake Michigan Credit Union implemented Comm100 Live Chat in 2015, and Comm100 Chatbot soon after. Healthcare – Decrease customer wait times and increase CSAT.

AI 52

AI Healthcare Start-ups Machine Learning 52