Aquire

OCTOBER 5, 2021

At the same time, they want increasingly more personalized experiences and innovative support. Calling support (many companies have digitized their call centers). Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. Many brands have recognized this fact, and are responding appropriately with innovative strategies. Leverage Artificial Intelligence.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Comm100

FEBRUARY 5, 2018

With the rise of virtual environments, customers became active participants in the conversation and partners in the innovation process. It also helps reduce the amount of phone calls and emails received by contact centers. Within the realm of social media software is also social listening tools.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. As a social media software, it excels in marketing. Specs : Industry : Any. Business size : Any.

Social Media 42

Social Media CRM Omnichannel Invoicing 42