Execs In The Know
JANUARY 26, 2024
To improve overall satisfaction, credit card contact centers should develop strategies that will enable frontline agents to quickly access answers to product or service-related questions, enabling them to resolve more customer issues. Agent knowledge has the strongest relationship with satisfaction. about their issue was +44.
ClearAction
JANUARY 20, 2020
Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.
ClearAction
JANUARY 20, 2020
Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.
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