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2020 Customer Experience: 20 Wishes

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. 9) Refocus on Workflow Leading Indicators.

CXM 120
CXM Customer Experience Non-Profits Close the Loop 120
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2020s Customer Value: 20 Wishes

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. 9) Refocus on Workflow Leading Indicators.

CXM 90
CXM Non-Profits Close the Loop CX 90
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