Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Ameyo Callversations

MAY 4, 2022

Since the data flow in real-time, you can also avoid delays in contact center operations by keeping the workforce updated. Unlimited scalability: Since the cloud communication system works via an ever-connected internet system, it helps you reduce the hardware downtimes, which is so familiar with physical contact centers.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. If we talk about recent times, the BPO industry is growing swiftly, focusing more on digital transformation and automation.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Hodusoft

AUGUST 30, 2022

Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. It allows customers to reach a company using their preferred communication channels such as phone, live chat, social media, email, and any other channel.

Contact Center 52

Contact Center Social Media ML Technology 52

Ameyo Callversations

MAY 25, 2022

Omnichannel optimization can boost conversion and growth by 15%, as customers can communicate with companies through email, phone, social media, etc – Mckinsey. IS REMOTE WORKING A GOOD IDEA FOR YOUR CONTACT CENTER? DOWNLOAD NOW. Get your free Checklist for the answers. How do Email Bot Works?

Machine Learning 52

Machine Learning Omnichannel ML AI 52

DMG Consulting

MARCH 31, 2022

Executives have known this for years and have started to make investments in their service organizations and contact centers to improve the CX, particularly if the investment has a quantifiable payback. Both IVAs and VAs are proving effective at intelligently handling inquiries from external customers and internal employees.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Ameyo Callversations

JUNE 1, 2022

With Conversational AI, NLP and ML companies can understand users’ thoughts and experiences. The buyer profile, social media preference, and role can be better understood. Conversational AI can help digest vast amounts of emails, social media, chats, and phone calls. DOWNLOAD NOW. Boosts Revenue and Growth.

AI 52

AI Artificial Intelligence CX Machine Learning 52