MattsenKumar

FEBRUARY 3, 2023

As customer experience (CX) and customer loyalty become increasingly important for businesses, especially contact centers, it is essential to implement quality monitoring strategies to ensure that customer expectations are met. This helps contact centers identify areas that need attention and make improvements.

Mystery Shopping 52

Mystery Shopping CX Contact Center Social Media 52

Callminer

JANUARY 18, 2021

” – Marketing and Call Center Strategy , CSG. Procedural and Technological Tips for International Call Centres. Is there the need to contact the organisation again because what was promised hasn’t happened on time? ” – Contact Center Operation and Management , Digital.gov; Twitter: @digital_gov.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. In her free time, she writes literature.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40