Beyond Philosophy

FEBRUARY 9, 2024

We also discuss how training, AI technology, and tried and true low-tech mystery shopping can help, too. So, the first practical step in evoking a specific emotion is pretty simple: One must have a specific emotion in mind to evoke it.

Mystery Shopping 88

Mystery Shopping AI Sales Technology 88

MattsenKumar

FEBRUARY 3, 2023

Additionally, training staff on customer service technologies and handling customer queries more effectively can help provide better customer service. Mystery Shopping Mystery shopping allows contact centers to get an unbiased, third-party perspective on how their customers experience their services.

Mystery Shopping 52

Mystery Shopping CX Contact Center Social Media 52

Confirmit

JUNE 25, 2018

Advancements in mobile technology have created tremendous opportunities for gathering in-the-moment feedback. Tip 1: With 61% adults worldwide carrying at least one mobile device, mobile is no longer an option in market research. Mobile is not only a matter of respondent convenience, it is a disruptive industry force.

Mystery Shopping 45

Mystery Shopping Technology Technology 45

1 to 1

JULY 6, 2020

TTEC’s research team mystery shopped 27 companies from five different industries over a four-month period: E-commerce/retail Financial services Telecom Travel Utilities. The researchers asked simple questions like “can I buy an iPhone 11” for telecom companies to “can I book my trip through the app” for travel companies.

Mystery Shopping 26

Mystery Shopping E-commerce Retail CX 26

Callminer

JANUARY 18, 2021

Procedural and Technological Tips for International Call Centres. One very easy but critical way of looking at the customer journey is to mystery shop the centre and to see what it really feels like to be the customer. Leverage assistive AI technology to speed up call resolution and lower agents’ workloads.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

FEBRUARY 27, 2019

Implement the technology possible to listen to your customers in real-time. Mystery shopping provides third-party, unbiased feedback about how your teams are meeting the standards you currently have in place while customer surveys tell you where brand loyalty is gained or lost and how that relates to your standards.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174