article thumbnail

Managing Contact Centers Through the COVID-19 Pandemic

DMG Consulting

Managing Contact Centers Through the COVID-19 Pandemic. Anyone who has gone to a grocery store or Costco in the past 2 weeks in New York and New Jersey has found empty shelves, and this is likely the case in other states like Washington and countries like Australia, where the COVID-19 has started to spread.

article thumbnail

Gain Ground Managing Hybrid Contact Centers

CSAT.AI

Instead, gain ground managing hybrid contact centers. CX Pro Managing a Hybrid Contact Center Remotely. A year of pandemic effects has changed the contact center, likely permanently, to a hybrid model. You must shift to adapt to be successful managing hybrid contact centers. Female Workers.