Remember My Name!
Taylor Reach Group
JUNE 12, 2020
Of the many skills required of me in more than 25 years of running large contact centers, one of the most critical has been the ability to remember employee names. – Dale Carnegie .
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Irma and Harvey, Test Disaster Preparedness, Recovery and Business Continuity
Taylor Reach Group
SEPTEMBER 15, 2017
It’ll never happen to your business or Contact Center. That kind of stuff happens to centers in Tornado Alley and Key West, not where you are. Don’t be so sure—there are many kinds of disasters and any one of them could visit your center today. This is especially relevant to Contact Centers.
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