CRM, Customer Acquisition, CX Transformation and Omnichannel

Improving Customer Experience in Banking: 7 Promising Trends

PeopleMetrics

NOVEMBER 1, 2022

Customers enjoy sharing their opinions about a variety of topics these days, banking included. Negative word of mouth can harm a bank’s net promoter score and lead to reductions in customer acquisition as well as retention issues, due to losing the customers making the initial complaints. Omnichannel Marketing.

Customer Experience

Customer Experience CX Net Promoter Score Omnichannel

6 ways to renew (and stick to!) your CX vows

1 to 1

DECEMBER 13, 2021

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

CX Customer Journey Map Customer Retention VOC

Tech Customer Success

Improving Customer Experience in Banking: 7 Promising Trends

6 ways to renew (and stick to!) your CX vows

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