Customer Bliss

DECEMBER 12, 2017

By understanding the CEO’s appetite for speed and investment, you can take this momentous #CX transformation and break it down into smaller tasks and projects with people who have passion and advocate for its success. They used insights to build navigation and concept to align to customer prospects and needs. Click To Tweet.

CX Transformation 0

CX Transformation Customer Experience Data Mining NPS 0

1 to 1

DECEMBER 13, 2021

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Step #6: Measure your success with customer-focused metrics This final step is more like the beginning of your long-term CX strategy.

CX 26

CX Customer Journey Map Customer Retention VOC 26

PeopleMetrics

NOVEMBER 1, 2022

Customers enjoy sharing their opinions about a variety of topics these days, banking included. Negative word of mouth can harm a bank’s net promoter score and lead to reductions in customer acquisition as well as retention issues, due to losing the customers making the initial complaints. Efficient Onboarding.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62