Customer Bliss

DECEMBER 12, 2017

By understanding the CEO’s appetite for speed and investment, you can take this momentous #CX transformation and break it down into smaller tasks and projects with people who have passion and advocate for its success. They used insights to build navigation and concept to align to customer prospects and needs. Click To Tweet.

CX Transformation 0

CX Transformation Customer Experience Data Mining NPS 0

1 to 1

DECEMBER 13, 2021

Are we keeping our CX vows to customers and employees? Your brand is your promise to your customers, it’s a pledge to deliver exceptional customer experience. Renewing your CX vows begins with the basics. What customer experience strategies and channels do we currently have in place? How are they performing?

CX 26

CX Customer Journey Map Customer Retention VOC 26

PeopleMetrics

NOVEMBER 1, 2022

Customers evaluate the businesses they interact with everyday on a variety of factors, including price, quality, and the overall customer experience. Creating a positive customer experience (CX) is for all types of businesses, including essential services like banking. What do customers expect from banks?

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62