ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ? —@clearaction.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

JANUARY 19, 2023

This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. Here’s an example of how a startup’s customer experience department might be structured.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay!

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64