CRM, Customer Relationship Management, Customer Survey and Predictive Analytics

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. As a result, the company saw a 20% increase in customer satisfaction and a 10% reduction in call volume.

Contact Center

Contact Center Predictive Analytics Artificial Intelligence CRM

15 Best NPS Tools to Watch Out in 2022

SurveySensum

DECEMBER 1, 2021

The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey. The tool displays data in CRM and sets triggers accordingly.

NPS

NPS Net Promoter Score Sentiment Analysis CRM

Tech Customer Success

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

15 Best NPS Tools to Watch Out in 2022

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