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Customer Relationship CRM Artificial Intelligence Customer Expectations Customer Satisfaction Text Analytics Contact Center AI Sentiment Analysis Technology More Related Topics >
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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback.

Contact Center 62
Contact Center Predictive Analytics Artificial Intelligence CRM 62
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15 Best NPS Tools to Watch Out in 2022

SurveySensum

DECEMBER 1, 2021

Plus, you can instantly send surveys using its powerful integration with customer relationship management tools like Salesforce. Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . Pros: It offers precise NPS measurement.

NPS 52
NPS Net Promoter Score Sentiment Analysis CRM 52
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