ECXO

MAY 11, 2023

Who is responsible and accountable for CX? This can include personas, surveys, behavioural data from your website and apps, transactional data, loyalty programme information, social media, and customer service interactions. Is your business truly customer-centric? But, here are a few questions to think about. Find out more here.

Customer Journey Map 52

Customer Journey Map CX Transformation CX Education 52

Lumoa

MAY 21, 2018

They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time. Huge amount of CX professionals have stated a lack of resources one of the main challenges in the upcoming year.

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130

Lumoa

MAY 21, 2018

They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time. Huge amount of CX professionals have stated a lack of resources one of the main challenges in the upcoming year.

Customer Experience 64

Customer Experience Invoicing Finance Net Promoter Score 64

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Companies do marketing, sales and CRM – the customer does the experience!

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64