Customer experience, whose business is it?
Lumoa
MAY 21, 2018
However, the back-office functions, like HR or Finance are involved into CX very seldom. Although, the situation progressed massively during the last 10 years, alignment of CX activities across the whole organization still shows up to be a problem. State of CX Management by Temkin. Marketing is about creating brand experience.
Let's personalize your content