Remove CRM Remove Engineering Remove Predictive Analytics Remove Unstructured Data
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Contact Center Technology Stack: The (Immediate) Transformation You Need?

Ameyo Callversations

The precious calls with the customers provide the purest data and feedback about your customer. Instead, contact centers should be integrated with modern-day tools such as CRM, workflow management, ERP, order management, and quality management solutions. This integration enables them to collect data in real-time.

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Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data.