CSAT.AI

SEPTEMBER 25, 2017

You should have all the standard data, such as customer location, age, email, title, etc…, but you should also be inquiring why customers are leaving when they leave. The second challenge lies in whether it’s structured or unstructured data. Put a CRM in place and more importantly, have an expert set it up correctly.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SugarCRM

OCTOBER 24, 2023

In today’s business landscape, it’s hard to find an organization that operates without CRM tools, even in its primitive forms. However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception.

CRM 26

CRM AI Invoicing Predictive Analytics 26

SugarCRM

OCTOBER 15, 2019

CRM systems can leverage the Internet of Things (IoT; a system of interrelated computing devices, mechanical and digital machines that have the ability to transfer data over a network with no human interaction) to enhance end-to-end processes by connecting products, devices and equipment. Optimized Customer Experiences.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Measure and optimize your strategy.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Ameyo Callversations

APRIL 21, 2022

The precious calls with the customers provide the purest data and feedback about your customer. Instead, contact centers should be integrated with modern-day tools such as CRM, workflow management, ERP, order management, and quality management solutions. This integration enables them to collect data in real-time.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52