Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. This frees up valuable time for credit analysts, allowing them to focus on complex loan evaluations and customer interactions.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights. Purchase Transactions (Point of Sales Software).

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

Intercom, Inc.

FEBRUARY 13, 2020

Here we are in 2020 with much better data collection than we’ve ever had. There needs to be a new way to organize that behavior data (that’s largely click data), and marry it together with the qualitative data that might be sitting in your CRM or other tools.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Big Data is Getting Bigger.

Contact Center 176

Contact Center CX Social Media Omnichannel 176