CRM Key Driver Analysis Technology VOC 
ClearAction
JANUARY 6, 2021
Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. 12) Stop over-relying on customer experience technologies. Traditionally, customer experience budgets are over-extended on technologies and anemic on everything else.
Waypoint Group
APRIL 13, 2022
What processes do you need in place to make the technology produce those results? Are they talking about system integration, such as integration with your CRM or Customer Success platform? Does the vendor understand the statistics of key-driver analysis and how to apply it to your data set?
Expert insights. Personalized for you.
77 
Let's personalize your content