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Remove CRM Remove Key Driver Analysis Remove VOC Related Topics
Business Management Net Promoter Score NPS Customer Relationship Customer Journey Map Customer Experience Management Voice of the Customer Technology Customer Feedback CX More Related Topics >
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21 Tips for 2021 Customer Experience Excellence

ClearAction

JANUARY 6, 2021

Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. Relevance means each functional area readily recognizes VoC as useful to their specific role. Vital means each role appreciates VoC as an instrumental guide to their job performance.

Customer Experience 77
Customer Experience Net Promoter Score VOC Key Driver Analysis 77
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Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

APRIL 13, 2022

Are they talking about system integration, such as integration with your CRM or Customer Success platform? When your company closes a deal there are undoubtedly multiple stakeholders involved… how do you keep your CRM database up to date such that you are getting feedback from the right people?

NPS 40
NPS Net Promoter Score Key Driver Analysis Education 40
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