Hodusoft

OCTOBER 14, 2022

A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Post-sales issues. Complaints, etc. Post-sales follow-up. Market research. Promotion, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Also, collect data from your CRM or customer experience platform. Practice social listening. Research your competitors.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Create a Seamless Customer Journey: Ensure a smooth and positive experience at every touchpoint. So, How Can You Create Personalized Customer Interactions?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Aquire

OCTOBER 5, 2021

Customer journeys are complex and you need to take into account multiple customer touchpoints to offer the best experience. your CRM or CX platform) and your teams can better understand each customer’s expectations based on previous purchases, questions, knowledge base searches, conversions, and more. That way, both your software (e.g.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Comm100

FEBRUARY 5, 2018

CRM Software. Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There? Live Chat Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM.

Social Media 42

Social Media CRM Omnichannel Invoicing 42