Customer Acquisition Customer Expectations Customer Loyalty Florida 
Intercom
FEBRUARY 3, 2022
You think about how much time, money, and effort is dedicated in most organizations to net new customer acquisition, and it is dramatically more than the time, money, and effort dedicated to customer retention, customer satisfaction, and customer engagement. How can you be faster than customers expect?
1 to 1
JULY 20, 2020
Health Insurers: Florida Blue (72.1) When we previously reported on Forrester’s annual US Customer Experience Index Report, we wrote that ‘customer experience is a never ending-journey.’ Customer expectations evolve, technology changes, and new ways to communicate emerge, but the need for human connection stays the same.
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