Zendesk

NOVEMBER 28, 2023

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. An e-commerce brand, for example, may only need to handle basic inquiries about product specs, refunds, or shipping concerns.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

SurveySensum

JULY 13, 2023

Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience. Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. It helps to identify and resolve any friction in the purchase journey.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Stage 4 – Delivery/Usage Ipsos and Octopia conducted a survey to understand consumers’ expectations of e-commerce in terms of services and customer experience. Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. It helps to identify and resolve any friction in the purchase journey.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

E-commerce 64

E-commerce Customer Service Social Media AI 64